People Skills Courses
Courses currently offered by Zest Training
Dealing with Difficult People
Develop skills to manage and deal with difficult people and behaviour in a work environment. Learn to handle difficult conversations and difficult people with skill and confidence.
This course covers the reasons behind difficult behaviour, different behaviour styles, strategies for dealing with conflict, effective ways to give feedback and techniques for stress management.
The engaging discussion and practical interactive exercises will change the way you see and respond to difficult people and difficult situations, making you more effective in your workplace.
Outstanding Reception and Customer Service
Customers and clients form their first impression of an organisation when they are greeted by the receptionist, in person or on the phone. They are the representative of the organisation, showing the values and brand of the workplace through their
appearance, behaviour, attitude, business manners and communication skills.
This course aims to improve the way receptionist and front desk personnel interact and communicate with customers or clients. It covers the ABC’s (appearance, behaviour and communication), phone manner, effective and professional e-mails, and handling difficult people.
The skills learned on this course will help reduce customer dissatisfaction, frustration and turnover, as well as lowering stress for receptionists and other team members.
TEAM: Together Everyone Achieves More
This workshop answers the question "How do I get the most out of my work relationships for the benefit of myself, my team, management and my organisation?"
A workplace where everyone gets along well and enjoys their work will be more productive with fewer complaints. The right culture will have a positive impact on your workplace. This course covers motivation, leadership style, communication, interactions between different behaviour types, managing feedback and conflict, problem solving, understanding goals and time management.
If a great workplace culture is valuable to your organisation you need to attend this course. It will help anyone; employees, managers, business owners and CEO's get more out of their work.